Refund, Return & Dispute Policy

This Refund, Return & Dispute Policy governs the conditions under which refunds, replacements, reshipments, cancellations, and disputes are handled for orders placed on our website. As a dropshipping business, we work with international fulfillment and logistics partners, and the policies below reflect the operational realities of global shipping.

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1. Delayed Orders

An order may be considered delayed if tracking information is unavailable, stagnant, expired, or shows prolonged transit beyond the defined timelines after the order has departed from our fulfillment warehouse.

Delay Timeframes by Destination & Shipping Method

Refunds or dispute processing for delayed orders will be evaluated only after the following waiting periods:

• United States:
  Orders may be considered delayed after 45 days from the warehouse dispatch date.

• Brazil:
  Orders may be considered delayed after 110 days, due to strict customs clearance procedures.

• Liquid Shipping Lines (All Countries):
  Orders may be considered delayed after 100 days from dispatch.

• Special or Economy Shipping Methods:
  Certain shipping methods are not eligible for dispute resolution. These methods are listed under Shipping Method Limitations below.

Important Notes on Delayed Orders

• Orders may reach the nearest local post office and remain pending due to:

  • Insufficient or incorrect address

  • Package unclaimed by recipient

  • Missing phone number

  • No such recipient at address

  In such cases, customers are advised to directly contact or visit their local post office for collection.

• In some countries (for example, where self-pickup lockers are common), packages may remain overdue if not collected in time.

• If tracking information indicates delivery but the customer claims non-receipt, verification may require coordination with local postal authorities. This investigation can take 1–2 months and does not guarantee a positive outcome.

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2. Orders Marked as Delivered but Not Received

If tracking information confirms that an order has been delivered, refunds or reshipments are generally not offered.

Exceptions

A dispute may be reviewed only if:

• The customer provides a non-delivery certificate issued by the local post office, bearing an official stamp or seal.

Tracking Status: “Alert”

If tracking information displays an Alert status, it may be due to one or more of the following reasons:

• Incorrect or insufficient address

• No such number

• Unknown recipient

• Refused delivery

• Failure to pick up within the allowed time

• No secure delivery location

• Customs clearance failure

• Other logistics-related issues

Additional Notes

• Local delivery agents typically attempt delivery 1–3 times.
  If unsuccessful, the package is stored at the local post office for 3–7 days for customer pickup.

• If the package is returned to the sender due to non-collection or refusal, responsibility for loss or damage during return transit cannot be assumed.

• If returned products are received back into inventory, refunds are not issued.

• Orders destroyed or discarded by logistics companies due to non-response or non-compliance are not eligible for refunds or reshipments.

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3. Damaged Products

Eligibility for Refund or Replacement

• Severely damaged products:
  Eligible for full refund or replacement.

• Partially damaged products:
  Eligible for partial refund or replacement, excluding minor cosmetic issues such as:

  • Loose threads

  • Light wrinkles

  • Small surface scratches

Additional Conditions

• Fragile products are generally recommended for refund rather than replacement.

• Damage limited to outer packaging only is not eligible for refunds, due to the nature of long-distance international shipping.

• For standard and electronic products, damage claims must be raised within 30 days of delivery.

• For service-based products, refunds are limited to the base product cost and may require prior quality inspection approval.

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4. Incorrect or Missing Products

All orders undergo quality checks prior to dispatch. If an issue arises, the following resolutions apply:

Incorrect Products

• Full refund or replacement will be offered.

Wrong Variant (Color / Size)

• If the issue does not affect product functionality, a refund or reshipment may be provided upon submission of:

  • Screenshot of customer complaint

  • Customer name

  • Date of complaint

Missing Parts

• Missing parts not affecting functionality:
  Partial refund or reshipment of missing part.

• Missing parts affecting functionality:
  Replacement product only.

Accessories

• Missing accessories will be reshipped.

Measurement disputes:
Providing photos showing correct measurement methods significantly speeds up resolution.

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5. Order Cancellations

Eligible for Full Refund

• Orders canceled before warehouse processing begins.

Non-Cancellable Orders

Once payment is completed, the following orders cannot be canceled:

• Customized or print-on-demand products

• Pre-order or reserved inventory items

• Media or service-based orders (photos, videos, inspections)

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6. Dispute Deadlines

• Disputes cannot be opened once an order is marked as closed.

• Disputes cannot be resolved if third-party tracking data becomes unavailable or untraceable.

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7. Force Majeure

We are not responsible for delays or damages caused by circumstances beyond reasonable control, including but not limited to:

• Epidemics or pandemics

• War or international conflict

• Strikes

• Natural disasters (earthquakes, floods, storms, heavy snow)

• Customs inspections or government actions

Customers will be notified through available communication channels where possible.

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8. Shipping Method Limitations

Some shipping methods offer limited or no tracking in certain regions. Disputes will not be accepted when these methods are selected, including but not limited to:

• Economy postal routes

• Railway economy shipping

• Certain unregistered international shipping lines

Remote or hard-to-reach addresses may incur additional shipping charges.

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9. Destination Restrictions

Due to international logistics limitations, disputes are not accepted for shipments to certain countries and regions. These destinations are subject to higher risk of delay, loss, or customs detention.

Brunei, Cambodia, Laos, Vietnam, Andorra, Guernsey, Gibraltar, Greenland, Canary Islands, Iceland, Jersey, Liechtenstein, Monaco, San Marino, Vatican, Bahrain, Kuwait, Afghanistan, Antigua, Anguilla, Albania, Armenia, Angola, Argentina, American Samoa, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados Bangladesh, Burkina Faso, Burundi, Benin, Bermuda, Bolivia, Bahamas, Bhutan, Botswana, Belarus, Belize, Democratic Republic of the Congo, Central African Republic, Congo, Cote d’Ivoire, Cook Islands, Cameroon, Costa Rica, Cuba, Cape Verde, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Eritrea, Ethiopia, Fiji Islands, Falkland Islands, Micronesia, Faroe Islands, Gabon, Grenada, Georgia, French Guiana, Ghana, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guam, Guinea Bissau, Guyana, Honduras, Haiti, Iraq, Iran, Jamaica, Jordan, Kenya, Kyrgyzstan, Kiribati, Comoros, Saint Kitts, North Korea Kosovo, Cayman Islands, Kazakhstan, Lebanon, Saint Lucia, Sri Lanka, Liberia, Lesotho, Libya, Morocco, Moldova, Montenegro, Madagascar, Marshall Islands, Republic of North Macedonia, Mali, Myanmar, Mongolia, Saipan, Martinique, Mauritania, Montserrat, Mauritius, Maldives, Malawi, Mozambique, Namibia New Caledonia, Niger, Nigeria, Nicaragua, Nepal, Nauru, Niue, Oman, Panama, Peru, Tahiti, Papua New Guinea, Pakistan, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Rwanda, Solomon Islands, Seychelles, Sudan, St. Helena, Sierra Leone, Senegal, Somalia, Suriname, Republic of South Sudan  Sao Tome and Principe, El Salvador, Syria, Eswatini, Turks and Caicos Islands, Chad, Togo, Tajikistan, Timor Leste, Turkmenistan, Tunisia, Tonga, Trinidad and Tobago, Tuvalu, Tanzania, Ukraine, Uganda, Uruguay, Uzbekistan, Saint Vincent Island, Venezuela, British Virgin Islands, United States Virgin Islands, Vanuatu Samoa, Bernel, Curacao, Saint Eustacius, Saint Martin, Nevis, Somaliland, Saint Bafulimi, Yemen, Mayotte Island, Zambia, and Zimbabwe.

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10. Returns

• Products may only be returned to China-based fulfillment warehouses.

• Returns are not recommended due to:

  • High international shipping costs

  • Transit times exceeding 3 months

  • High risk of loss or damage

Return Conditions

• Returns must be initiated within 30 days of delivery.

• Customers are responsible for return shipping costs.

• Returned items received damaged or lost in transit are not eligible for refunds.

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11. Service-Based Products

Service-related products are subject to additional limitations:

• Shipping delays or transit damage may not be refundable.

• Quality disputes may not be accepted if the supplier is external.

• Services without prior quality inspection are generally excluded from dispute resolution.

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12. Unacceptable Disputes

The following dispute reasons are not accepted:

• Change of mind or personal preference

• Claims that product description is inaccurate

• Odor-related complaints

• Incorrect item or SKU selected by customer

• Incorrect shipping address provided

• Pre-negotiated product differences

• Deleted or missing tracking data

• Customs seizure or disposal due to recipient non-compliance